Privacy Policy

At VOYAGE LINK LIMITED ("Company", "we", "us", or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this Privacy Policy carefully. By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

Name and contact details (email, phone number, address)
Payment information
Account credentials
Demographic information

Technical Information

IP address and device information
Browser type and version
Usage data and analytics
Cookies and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our services
To process your transactions and send related information
To send administrative messages, updates, and security alerts
To respond to your comments, questions, and requests
To monitor and analyze trends, usage, and activities
To detect, prevent, and address technical issues and fraudulent activities
To comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: When processing is necessary for the performance of a contract with you
Legitimate interests: When processing is necessary for our legitimate business interests
Consent: When you have given consent for specific purposes
Legal obligation: When processing is necessary to comply with a legal obligation

4. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers: With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
Legal Requirements: To comply with any court order, law, or legal process, including to respond to any government or regulatory request
Protection of Rights: If we believe disclosure is necessary to protect the rights, property, or safety of the Company, our customers, or others

5. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy when transferred internationally, including implementing standard contractual clauses where required.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal data. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

Type of Data	Retention Period
Account information	For as long as your account is active plus 3 years
Transaction records	7 years for tax and accounting purposes
Marketing data	Until consent is withdrawn or 2 years after last interaction
Technical data	Up to 2 years for analytics and security purposes

8. Your Data Protection Rights

Under the Hong Kong Personal Data (Privacy) Ordinance and other applicable data protection laws, you have certain rights regarding your personal data:

Access: The right to request copies of your personal data
Rectification: The right to request correction of inaccurate data
Erasure: The right to request deletion of your personal data

Restriction: The right to request restriction of processing
Portability: The right to data portability
Objection: The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@retrooray.com
Company: VOYAGE LINK LIMITED
Address: RM D07,8/F KAI TAK FTY BLDG NO. 99 KING FUK ST SAN PO KONG HONG KONG

We have appointed a Data Protection Officer who may be contacted directly at the above email address with the subject line "Data Protection Officer".