Refund Policy

At VOYAGE LINK LIMITED, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we're here to help with our straightforward return and refund process.

We offer a 30-day money-back guarantee for eligible purchases. If you're not satisfied within 30 days of your purchase, you may request a full refund for qualifying items and services.

Eligibility for Returns & Refunds

Eligible for Refund

Defective or damaged physical products
Incorrect items received
Cancellation within 24 hours of booking

Not Eligible for Refund

Customized or personalized services
Requests made after 30 days from purchase
Change of mind after service delivery
Products damaged due to customer misuse

Return & Refund Process

Contact Our Support Team

If you wish to request a return or refund, please first contact our customer support team at support@retrooray.com. Our team will guide you through the process and help resolve any issues.

Provide Required Information

Please include your order details, reason for return/refund request, and any supporting documentation (photos for damaged items, etc.). This helps us process your request efficiently.

Resolution & Processing

Once approved, refunds will be processed to your original payment method within 5-10 business days. For returns, you'll receive instructions on where to send items if applicable.

Important Notice

Please contact our support team first before initiating any dispute with your bank or payment provider. Direct communication allows us to resolve issues more efficiently and ensures a better experience.

For return or refund requests, please email us at support@retrooray.com.

Additional Information

Return requests must be made within 30 days of purchase. After 30 days, returns cannot be accepted except in cases of defective products.

For physical products, customers are responsible for return shipping costs unless the return is due to our error.

If you received a promotional discount or used a coupon code, the refund amount will be adjusted accordingly.

For any questions about our return and refund policy, please don't hesitate to contact us.